At Ruiwei Import Export, we take claims and returns of defective products very seriously. We have a clear process in place to manage these situations and ensure customer satisfaction. Here’s how we handle them:

1. Initial Contact: If you encounter an issue with a product, please contact us as soon as possible. You can do this by phone, email, or through our website. Provide us with details of your claim, including photos if possible.

2. Claim Assessment: We will review the details of your claim and the provided photos to assess the issue. A member of our team will get in touch with you to discuss the next steps.

3. Product Inspection: If necessary, we will arrange for the return of the defective product for a thorough inspection. We will analyze the issue to determine if it is due to a manufacturing defect or other factors.

4. Resolution: Based on the inspection results, we will propose an appropriate solution. This may include repairing the product, providing a replacement, or offering a partial or full refund, depending on the nature of the issue and our return policies.

5. Continuous Improvement: We use feedback and claims as opportunities for improvement. Identified issues are reviewed to adjust our processes and prevent similar situations in the future.

Our goal is to resolve claims promptly and fairly, maintaining your trust and ensuring your satisfaction with our products and services.